Digital Transformation Beyond IT – Unleash the full potential of Digital Transformation
The IT Departments and Service Providers appear to be in the driver’s seat for Digital Transformation but in reality, that is only the technical realization part of Digital Transformation. The real driver behind Digital Transformation is the entire organization and the willingness to rethink every established process.
Digital Transformation requires the courage, mindset and skillset to review and optimize processes and services from the customer’s perspective. It also encourages Agile Principles of change and value creation, which will lead to higher and faster value creating but less conventional control of pace and progress.
Digital Transformation can only lead to sustainable improvements when the transition is carried by the entire organization, and that starts with leadership. The high pace of change in Digital Transformation and the Agile Principles require a very high involvement of all business departments, that goes far beyond the annual budget and project reviews.
Without that involvement and commitment, these organizations will have to face the risk that technology decisions and implementations are not driven by operational requirements and capabilities. In other words, the IT departments and technology service providers can not and should not do this alone.
Dr. ir Johannes Drooghaag – CEO Spearhead Management